FAQ

Q: How long will it take to receive my order?

  • A: Since we specialize in personalized keepsakes, each item requires a 3–7 business day production window to ensure your custom details are perfect.

  • Once crafted, Standard Shipping typically takes 7–14 business days, while Expedited Shipping (via premium carriers) arrives in 3–7 business days.

Q: Do you offer free shipping?

  • A: Yes! We are blessed to provide FREE Standard Shipping worldwide on all our personalized faith tools and gifts.

Q: Can I track my custom keepsake?

  • A: Absolutely. Once your unique item is finished and dispatched, you will receive a Shipping Confirmation email with a tracking number to follow its journey to your home.

Personalization & Customization

Q: Can I change the text after placing an order?

  • A: To maintain our production timeline, changes can only be made within 12 hours of order placement. Please double-check all spelling (names, dates, or verses) during checkout.

Q: What if I made a spelling mistake on my custom order?

  • A: We craft exactly what is provided in the order notes. If the error was made on our end, we will send a corrected replacement free of charge. However, we cannot offer refunds for customer-provided spelling errors.

Returns & Quality Guarantee

Q: Can I return a personalized item?

  • A: Due to the unique nature of custom-engraved products, we cannot accept returns for personalized items unless they arrive damaged or defective.

Q: What if my item (like a ceramic bowl) arrives broken?

  • A: Do not worry. If your keepsake is damaged during transit, please contact us within 48 hours with a photo of the item. We will prioritize a free replacement for you immediately.